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COVID-19 Coronavirus response


Family Works is working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand.

The Government has deemed Family Dispute Resolution to be a non-essential service during the period of the New Zealand lockdown. Therefore, we are working remotely from 11.59pm on Wednesday 25 of March 2020.  

You can still start the registration process by downloading and completing theonline registration form here and we will get back to you. We are also able to complete a limited number of registrations over the phone, but please be aware we may need to call you back at another time. To request a call back please leave a message or email


I have shared custody of my child, what should I do during the lockdown period?

Parents with shared custody arrangements may travel between households during the lockdown provided you are in the same community. You or another adult in the family must travel with the child when moving between the two homes.

You must not travel between the two households if the child or anyone else in the household is sick or has been overseas in the last 14 days.

Where there is a shared custody arrangement and you live in different towns the Family Court has advised that travel between the two homes should not occur as it’s too risky for the child and others in the whānau. It’s a difficult time for everyone, especially when families are separated but we all need to make sure we are doing what’s right for the global community, in particular our children.

For more information read the Statement from the Principle Family Court Judgeon the NZ Bar website.

If you are having trouble agreeing on the care arrangements of your child during this time, our mediation services may be able to help. Call us to discuss.


What can I do for my children?
It can be hard to know how to talk to children about what’s going on with COVID-19. Here are some resources that are written specifically with children and young people in mind about how to cope and how to help in the coming days.


More information

Our parent company, Presbyterian Support Central (PSC), is providing up-to-date information about our services and response to COVID-19.